Magnolia Road Internet Co-op - Wireless Broadband for Sugarloaf, Magnolia, and Coal Creek Canyon

MRIC Network Status Webpage

If you cannot access these graphs, please email us.

November 21, 2008 - There are currently no known network outages

Thank You!

The support team thanks our members for their patience during our recent equipment upgrades. The new equipment installed at Pine Glade and Janelle lays a foundation for stronger service throughout the network now that we've learned how to properly configure it. Your patience during our difficult learning process and your understanding that the support team's primary goal is to provide every member the best possible service is greatly appreciated.

If you are experiencing connection problems and the power-cycling procedure doesn't fix it, please file a trouble ticket.

Generic power-cycling instructions:

NOTE that these instructions are GENERIC and your individual equipment setup may vary.

If you have any questions regarding this procedure, contact MRIC Support BEFORE proceeding!

***DO NOT PUSH THE RESET BUTTON*** !!!!

unplug the power plug to your radio (the box connected to your antenna) from the wall or UPS. This would also be a good time to make sure the UPS is working!

unplug the power plug to any of your own network equipment (if you have any) such as a router, wireless access point, etc. from the wall or UPS.

turn off your computer.

WAIT ONE MINUTE. [IMPORTANT]

plug the power back in to your radio (the box connected to your antenna).

WAIT ONE MINUTE. [IMPORTANT]

plug the power back in to your own network equipment (if any).

WAIT ONE MINUTE. [IMPORTANT]

turn on your computer and log in.

try to access the internet.

Contact MRIC Support if this did not solve your connection problem.